1.1 What these terms cover. These are the terms and conditions on which we supply goods to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Information about us and how to contact us
1.3 Who we are. We are URBAN TRADING U.K LTD, a company registered in England and Wales. Our company registration number is 12043383 and our registered office address is Urban Trading U.K Ltd, 2b Maryport St, Usk NP15 1AB. Our registered VAT number is 325571603.
1.4 How to contact us. You can contact us by emailing us at firstname.lastname@example.org or in writing at – Urban Trading U.K Ltd, 2b Maryport St, Usk NP15 1AB.
1.5 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
1.6 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
Our contract with you
1.7 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
1.8 If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email to the email address provided by you and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified
1.9 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
1.10 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from deliver to addresses outside the UK.
- Our products
2.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.
2.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
- Providing the products
3.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
3.2 When we will provide the products. During the order process we will contact you with an estimated delivery date. We will confirm to you by email once the goods have been dispatched and provide you with a tracking reference number. Delivery updates will be provided by text to the contact number provided.
3.3 Delivery Address. You are responsible for ensuring access to the specified delivery address is adequate for the goods to be provided including checking the access is adequate for the goods against the product dimensions contained on our website. If the address is not adequate and a delivery is rearranged then you may be liable to further delivery costs (including any return costs).
3.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control (including but not limited to delays caused by the courier) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
3.5 Separate orders. We are not responsible for any difference in colour of products where separate orders are made.
3.6 If you are not at home when the product is delivered. If no one is available at your address to take delivery, the courier will leave you a note informing you of how to rearrange delivery. If delivery of the goods has to be rearranged then you may be liable to further delivery costs. If no one is available at your address to take delivery of the products on the second attempt then you will need to contact the courier to re-arrange delivery and we may end the contract and clause 10.2 will apply.
3.7 If you do not re-arrange delivery. If after a failed delivery to you, you do not rearrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 6.2 will apply.
3.8 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
(a) we have refused to deliver the goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
3.9 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
3.10 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.7 or clause 7.8, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods. If the goods have been delivered to you, you must allow us to collect them from you. Please email us at email@example.com to arrange collection.
3.11 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
3.12 When you own goods. You own a product which is goods once we have received payment in full.
3.13 Inspection of the products. You will be responsible for the inspection of the products as soon as they have been delivered to you. If the packaging and/or products are damaged on delivery to you then you are responsible for informing the courier and for informing us of any damage to the packaging and/or products within 24 hours of delivery.
3.14 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, correct delivery address and correct contact details (including email and phone number). If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 6.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
3.15 Collection of products. If we are to collect products from you, collection will be from the same address as they were delivered to. Collection is available between the hours of 9am and 6pm Monday to Friday. If no-one is available at your address to provide the products then collection will be re-arranged. If no-one is available at the second attempt of collection then we may end the contract and clause 6.2 will apply.
- Your rights to end the contract
4.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 7;5
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 4.2;
(c) If you have just changed your mind about the product, see clause 4.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 4.6.
4.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control; or
(d) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.7).
4.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
4.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
any products which have been assembled and/or used in any way.
4.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
(a) You have 14 days after the day you (or someone you nominate) receives the goods, unless:
(i) Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
4.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 4.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
- How to end the contract with us (including if you have changed your mind)
5.1 Tell us you want to end the contract. To end the contract with us, please let us know by:
(a) Email. Email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address.
5.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us in the original packaging and the products must not be damaged nor used. You must allow us to collect them from you. Please email us at email@example.com to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. If you refuse goods already dispatched then a restock fee of 12.5% will apply.
5.3 When we will pay the costs of return. We will pay the costs of return:
(a) if the products are faulty, damaged or misdescribed (sufficient evidence must be provided); or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
5.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery, please email us at firstname.lastname@example.org for confirmation of charges.
5.5 How we will refund you. We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.
5.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns page for information about what handling is acceptable and examples. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
5.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
- Our rights to end the contract
6.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if
you do not, within a reasonable time, allow us to deliver the products to you.
6.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 6.1 Deductions. We will refund any money you have paid in advance for products we have not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your breaking the contract.
7. If there is a problem with the product
7.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at email@example.com.
7.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example furniture or a laptop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 4.3.
7.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please email us at firstname.lastname@example.org for a return label or to arrange collection.
8. Price and payment
8.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 8.3 for what happens if we discover an error in the price of the product you order.
8.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
8.3 What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
8.4 When you must pay and how you must pay. We accept payment with VISA, Mastercard and Paypal. You must pay
for the products when placing the order.
- Our responsibility for loss or damage suffered by you
9.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and
match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987
- How we may use your personal information
- Other important terms
11.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
11.2 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
11.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
11.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
11.6 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Ombudsman Services. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Competition Terms And Conditions
The promoter is Urban Trading U.K Limited. The prize for the winner is £100 off Home Office furniture from Urban Trading U.K Limited. Entrants may enter via Facebook or Instagram, but there will only be one overall winner. The winner will be required to share photographs of their prize on social media, once received. This can either be done via a story or a post. The winner is also required to send photographs of the prize, directly to Urban Trading U.K Limited for use on their social media channels and for all other marketing purposes. In the event of any dispute, the decision of Urban Trading U.K Limited is final. Urban Trading U.K Limited reserves the right to amend these Terms & Conditions at any time without prior notice. Employees of Urban Trading U.K Limited or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition. There is no entry fee and no purchase necessary to enter this competition. Urban Trading U.K Limited reserves the right not to award a prize (and to select an alternative winner) if Urban Trading U.K Limited is aware or has reasonable grounds to believe that a winner is not eligible. The winner will be given a selection of Home Office furniture to choose from, with entitlement to £100 off. The winner will be contacted directly on either Facebook or Instagram by Urban Trading U.K Limited The competition will be launched on Saturday 16th January 2021, and the closing date and time for entrants is 11.59pm on Saturday 23rd January 2021. No responsibility can be accepted for entries not received for whatever reason. Urban Trading U.K Limited has the license to extend the closing date of the competition if they wish to do so. The rules of the competition are as follows: to enter the competition, entrants may like the competition post, follow Urban Trading U.K Limited, tag two friends in the post comments share the competition post on their story (optional). All of this can be done on either Facebook or Instagram. The final winner will be chosen by Urban Trading U.K Limited. The winner will be notified via either Instagram or Facebook (dependent on where they entered), on Monday 25th January 2021. If the winner cannot be contacted or does not claim the prize within 5 days of notification, Urban Trading U.K Limited reserve the right to withdraw the prize from the winner and pick a replacement winner. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. In the event of any dispute regarding the terms and conditions, conduct, results and all other matters relating to a competition, the promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. Competition entries must be made in the manner and by the closing date and time specified on the competition notice. Failure to do so will disqualify the entry. Urban Trading U.K Limited cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communication line failure, theft, destruction, alteration of or unauthorised access to entries, or entries lost, damaged or delayed as a result of server functions, technical issues, virus, bugs or other causes outside Urban Trading U.K Limited’s control. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. Entry into the competition will be deemed as acceptance of these terms and conditions. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Urban Trading U.K Limited and not to any other party. Urban Trading U.K Limited cannot accept responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize.