HOW MUCH DO YOU CHARGE FOR DELIVERY? We include free delivery on all our items, which means there are no hidden charges making the checkout process as easy and as swift as possible.
IS CHECKOUT SECURE? Checkout is SSL (secure socket layer) compliant, encrypted end to end connection, and payments are PCI and DSS (Payment Card Industry Data Security Standard) compliant. This means our checkout is 100% secure for you to make your purchase with complete confidence. We do not hold any of your card details on file.
WHAT IF MY ITEM IS DAMAGED? Packaging is important! Please check your item packaging on arrival as you have the right to refuse your delivery and mark as damaged with the courier. If you find your item is damaged when you unpack it, please notify us as soon as possible. Please see our TERMS AND CONDITIONS for further information on reporting a damaged item.
HOW DO I RETURN AN ITEM? In line with our terms and conditions you have 30 days to return your item if you change your mind. Please remember that the item will need to be unused, unassembled and in it’s original packaging if you wish to do so. Please avoid the temptation to throw away the packaging or recycle it until you are sure. Please see our TERMS AND CONDITIONS for further information on returning an item.
WHAT IF I CAN’T FIND WHAT I WANT? If you like our products but are looking for something slightly different please contact us where we will be happy to help with your query. The likelihood is we may be able to find what you are looking for, as we are always looking at the latest products to bring to our store.
DO YOU DO TRADE DISCOUNT? If you are in the trade we are happy to discuss your needs for large volume orders, and we can help with your enquiry to make sure you match the needs of your client and project. Please contact us for further information.